Contact us
For enquiries about your account please call:
0345 604 9915
Lines are open weekdays 8.00am to 5.30pm.
Calls will be recorded for training purposes or to improve the quality of our service to you. Calls may be charged and these charges may vary, please speak to your network provider.
Email us at: mymoney@aviva.com
Or write to us at:
Aviva
PO Box 2282
Salisbury
SP2 2HY
Some pages of the website offer the facility to email us with an enquiry. Email is not a secure medium of communication. For this reason, we recommend that you do not send private information to us by email and we may respond to your email by phone or post if we feel our answer contains personal information.
How to complain
Please contact our Customer Relations Manager using the above details. To see our procedures for dealing with complaints please ask for our ’We listen' leaflet.
If you are not satisfied with our response you can contact:
Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4 567 or 0300 123 9 123
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Making a complaint won't affect your legal rights.
If you are not satisfied with our response to a complaint about the administration of your pension account, you can contact:
The Pensions Ombudsman
The Office of the Pensions Ombudsman
10 South Colonnade
Canary Wharf
London
E14 4PU
Telephone: 020 7630 2200
Website: https://www.pensions-ombudsman.org.uk/
If you have a problem, complaint or dispute with your occupational or private pension arrangement, you can contact The Pensions Advisory Service (TPAS) who provide a free service to members of the public. The Pensions Ombudsman normally expects complainants to have contacted TPAS before taking a complaint to him. You can contact them at:
The Pensions Advisory Service
10 South Colonnade
Canary Wharf
London
E14 4PU
Telephone: 0845 601 2923
Website: http://www.pensionsadvisoryservice.org.uk/