For enquiries about My Money or your account please call:
0345 604 9915
Lines are open weekdays 8.00am to 5.30pm.
Calls will be recorded for training purposes or to improve the quality of our service to you. Calls may be charged and these charges may vary, please speak to your network provider.
Email us at: email@example.com
Or write to us at:
PO Box 2282
Some pages of the website offer the facility to email us with an enquiry. Email is not a secure medium of communication. For this reason, we recommend that you do not send private information to us by email and we may respond to your email by phone or post if we feel our answer contains personal information.
How to complain
Please contact our Customer Relations Manager using the above details. To see our procedures for dealing with complaints please ask for our ’We listen' leaflet.
If you are not satisfied with our response you can contact:
Financial Ombudsman Service (FOS)
Making a complaint won't affect your legal rights.
If you are not satisfied with our response to a complaint about the administration of your pension account, you can contact:
The Pensions Ombudsman
The Office of the Pensions Ombudsman
11 Belgrave Road
Telephone: 020 7630 2200
If you have a problem, complaint or dispute with your occupational or private pension arrangement, you can contact The Pensions Advisory Service (TPAS) who provide a free service to members of the public. The Pensions Ombudsman normally expects complainants to have contacted TPAS before taking a complaint to him. You can contact them at:
The Pensions Advisory Service
11 Belgrave Road
Telephone: 0845 601 2923